Our reader John sent us the following message sent him by Sonystore USA:
“Hello XXX,
Thank you for your recent Sony purchase.
We would like to inform you we are experiencing a delay with your Sony order.
Due to the flood in Thailand and the direct damage to Sony’s manufacturing facilities resulting from the flood, Sony is not able to meet the original delivery schedule that we shared with you when you ordered the NEX-7 camera. It is our highest priority to launch the NEX-7 as soon as possible and we would like to update you bi-weekly beginning Monday, November 21st until we can confirm the new intended shipping date. As a reminder, pursuant to your pre-order terms, your charge will not place until the order is shipped.
We apologize for this unforeseeable situation and thank you for your continued support. You are going to love your NEX-7 camera!
Sincerely,
Sony Customer Care
store.sony.com”
What worries me is that “bi-weekly” notification service. It really gives you the idea of how long you have to wait to get the [shoplink 8454]Sony NEX-7[/shoplink]! I looked at the status on other websites. Amazon JP still says “usually ships within 2 to 3 weeks”. It is temporarily out of Stock at Amazon UK and “noch nicht verfügbar” at Amazon DE. Only Amazon US doesn’t accept preorders anymore. Days ago I told you that I got the info from sources that full production will be back in February only.
36 Responses
Every day I’m just a little happier I cancelled my NEX-7 order and bought a 5N.
Why is bi-weekly a bad thing? That means they have a schedule to inform on, not “at our convenience”.
I’m going to order when it is available. being late 2011 or early 2012
I received the same email from Sony. I had received the email a few days ago stating that my Nex-7 was being shipped on the 11/11. I called customer service at 8am ET this morning and was informed that my Nex-7 was, in fact, being shipped tomorrow, 11/9…earlier than previously stated. They made my day!!…week!!! So…perhaps today’s email was mis-sent to those with pre-orders in the US. We shall see!!
R
I also called in, and was informed the exact opposite. I was told that absolutely no NEX-7’s are going out this week and that the release has been postponed indefinitely. The agent, to my surprise, also told me that I should order another model if I’m going to need a camera by the holiday season.
Well, you must have pre-ordered the camera a little late. I called them this morning as well, and the rep assured me that it would be shipped on the 11th. I have seen many others getting the same response. Nonetheless, we will have to wait and see till the 11th.
Perhaps the case. I didn’t preorder until about 4 weeks ago. Or it could just be the case that the reps have yet to be trained with consistent info. In any case, good luck! 🙂
i’m so sad for both sony and all the customers that have been affected. i hope people think once or twice extra before getting upset about it (after all, it IS the natural reaction). i’m quite sure sony is doing everything they can to put the supply chain back in order again =)
I am sorry, but condolences have already been given. I continue to keep them in my thoughts and prayers, but people are not upset with the factory worker that was impacted by this or the many Thai people dealing with the flood. They are upset with Sony, so please stop trying to turn this into a get well soon discussion. This is a discussion about the camera, not the people.
masterful reverse guilt trip
It seems to differ with each representative that you get. I’ve been told it will ship on 11/11. Someone else told me about an update they received (the email we all got).The ONLY way that we’re going to know for sure is when someone can confirm they received the Nex 7. That’s it! 🙂
So Mr. Reynolds, I truly hope you get it or at least a tracking number! 😛
I got the email last night. I think it wouldve been nice if they told me they wouldn’t be able to meet demands in one of the other 3-4 emails they sent instead of a few days before supposed ship date. They couldn’t have just now figured that out. Oh well….hope things work out.
I got the email last night. I think it wouldve been nice if they told me they wouldn’t be able to meet demands in one of the other 3-4 emails they sent instead of a few days before supposed ship date. They couldn’t have just now figured that out. Owell….
Sounds like it’s time to cancel my order and look for something else. Damn it, I now wish I wouldn’t have sold my other camera to pay for the NEX-7. Time to figure out a Plan-B. I can’t go camera-less for months waiting on the 7 to arrive.
Let’s hope that they will use the time to polish their JPEG engine to be on par with Canon/Nikon/Olympus and maybe to come with a second model using the 5N sensor.
I don’t understand this concern. Why would anyone shooting a $1200 camera care about JPEG? Surely someone so interested in a high end imaging device understand that by using the in-camera JPEG they are throwing away as much as 60% of the image data.
+1 excellently put
I am in the same situation. I would like to know what information was relied upon that prompted them to send me an email on November 4th stating that my pre-order was being shipped on November 11th? Should’t Sony have known how many pre-orders they had compared to how much inventory they had that was not damaged by the floods. Then yesterday, I get an email stating that I will only get updates beginning November 21st. What could have possibly happened in these three days to so drastically change the situation? Perhaps preorders being diverted to favorite retailers? Call me paranoid, but something seems fishy.
I agree with those having concern for the people side of this equation. While I hope my information is correct (shipping tomorrow) for every customer with orders out there, the people component is real in Thailand and we should have them in our thoughts and prayers, if that fits. And, yes, Sony will get it right at some point and we will all enjoy the new machine.
And, Wow…do I hope my information is right. I just sold my Canon 5DMkII, lens, etc. assuming the Nex-7 (my new lighter weight system) would arrive soon. But, I did manage to get my hands on a new Canon S100 which may have to pull me through the holidays!!
Happy Thanksgiving to you all!!
I don’t know if you’ve bought from Sony before but something to note is that, out of the four things I’ve bought from them… items that were not in demand or anything… 3 of the 4 shipped one day later than Sony said they would.
So don’t panic until the 11th has gone by eh? 🙂
Waiting. The problem with rumor sites is we have conflicting info. However if Sony has a a few hundred or a thousand bodies, there is ano reason to delay the shipment of current inventory. So I fully expect most of us to get our cameras this week. Good luck guys!
Yes…. all of you cancel your orders right now. Please do!
… more for those of us who don’t.
As for thinking Sony would know about their supplies by now, you have not considered that if they were able to ship say… 25,000 cameras, they might wish to push out a big chunk of those to larger vendors like Amazon rather than ship them all themselves in order to assist those third party vendors which are vital to any manufacturer of consumer electronics. They may not have decided the split until yesterday.
Or at least that’s why I hope because I pre-orderd via Amazon 🙂
That was my point. My paranoid belief is the first letter came when they realized they could fulfill the pre-orders with the inventory they had on hand. The second letter came after some business executive was persuaded to direct that inventory to friendly retailers. After all, those that pre-ordered from Sony might buy a couple of Sony products a year…retailers with influence would buy thousands. We shall see…good luc to all.
Zach – I am with you there, preordered with Amazon hoping 🙂
Just got a call from Sony Denmark. They told me they will cancel my NEX-7 order due to the flood. They have no information on the outlook other than “NEX-7 will not be available this year”.
I was added to a mailing list and they will mail me when the NEX-7 becomes available again.
On the good side, they offered a 15% discount on the camera once it becomes available – a bonus like that surely could help on my impatience.
Well, no shipping info came in today. I just called customer service and my order is set to ship 11/11…not 11/9 as I was told yesterday. Still sounds active! I am hopeful!!
Pre-ordered mine on the 25th of August and when i called yesterday, i was told that they don’t have a shipping date at the moment. Keep us up to date Reynolds. Also, out of curiosity when did u pre-order yours?
If you guys cancel your preorders you’ll make me very happy. Heh.
Igy…I pre-ordered it from the Sony Store on 10/22/11
Seems like we’re getting conflicting answers from the reps over at Sony. Anyways, we’ll just wait and see!
Exactly, one more day.
For serious NEX-7 tests look at:
http://dailytechreport.net/sony-nex-7-review-techradar-labs-data?utm_source=rss&utm_medium=rss&utm_campaign=sony-nex-7-review-techradar-labs-data
A local store in texas one of the biggest around has a confirmed shipdate of november 18
Nov 18 today.Any news about NEX7 ?
Sorry guys! Just talked with customer service…not shipping today to me anyway! Any other news??
I pre-ordered through Crutchfield in January. I contact them every week or two via their chat system to ask about an ETA fir the NEX7. They have been unable to give me any information and this is naturally because they do not know. I would like to get a 15% discount from Sony for the delay, however, since I am pre-ordered at Crutchfield, I do not see that happening.