[shoplink 24836 ebay]
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When the Fujifilm X-T1 hit the market, back in February, the first batch of cameras had two problems: the light leak and the fiddly d-pad buttons. Fuji rapidly fixed the light leak, but not the buttons. To be clear: Fujifilm improved the buttons later on and now you have that nice “click” when you press them. But those who grabbed one of the first cameras on the market, are still struggling with the fiddly buttons.
Some of them looked for a home-made fix. Here are two fixes:
1) solte-uk2014: “Originally it was made for my first camera with really bad buttons on it, but that camera was replaced due to light leak and the 2nd camera has definitely better buttons, but I still decided to put this little thing on, and man it makes a different. I used double sided tape, I’ve been using it a quite a few weeks now and it stays in place.” See the product [shoplink 24836ebay]here on ebay[/shoplink]
2) Matt Brandon: “I was really tired of the back buttons on the X-T1. I was, but not anymore! After reading a tweet from a friend that used a self-setting rubber (Surgu) to mod his back buttons I thought I would give it a try.” Read “How I modified my X-T1 with Sugru here.
39 Responses
FUJI HAS TO IMPROVE QUALITY CONTROL ASSESSMENT IMMEDIATELY AND INTENSIVELY…..not the first major problem…..
You destroy your good image…..like nikon……
I THOUGHT FUJI Products are made in Japan…..better build quality and control than in china thailand……
Maybe its changing as well….time will tell….
Major problem?…. if you say so…. mine has the light leak, but unless you are flashing a high power flashlight into the open port on the camera during high iso long exposures it is 100% completely irrelevant.
As for the buttons, that has nothing to do with quality control. That is just the product, it seems they may have started shipping them with better buttons, but that does not mean the other buttons were operating incorrectly.
Considering the kind of crap we would get from Nikon or Canon, these are very minor issues.
I agree that the light leak is generally not an issue, but you’re not entirely correct. The leak is not the same on all the affected cameras. My camera is not as badly affected as a friends camera where you basically have to open the port for the light leak to appear.
You’re wrong. The quality control at Fuji is garbage. I dealt with them for quite a long time, as my X-T1’s rear wheel stopped working, thus I was not able to zoom into my images. I sent the camera back specifically stating this issue and they fixed a NON-EXISTENT light leak issue. I had to send it back a second time, which by the way, made me furious. I contacted Fuji corporate to complain and of course heard nothing…
Canon / Nikon make shit. But at least they are managed properly.
No, im not wrong. Just because you got one with a bunk wheel does not mean thier QC is garbage, if you rate everything off that ridiculous metric then every company on the planet has garbage QC, and if that is the case, then fuji is actually pretty good against the competition. You probably either dont know how to use it, broke it yourself, or, dont even have one and are just trolling the boards. 🙂
As for management, Nikons answer for the D600 oil splatter fest answer was to release a new camera (D610) and tell people to buy the D610. You call that proper management?
Sorry to hear you had a bad experience, but your remarks hardly do anything to show poor QC. It just shows that believe it or not, sometimes something has to be returned.
Go buy a sony or something
My front wheel of the X-T1 is also not working anymore…
Fuji needs my camera weeks for this…
I just take it with me on holiday and throw it in the sea afterwards
just throw it this way…
It may not be intentional but you’re coming across as a little obnoxious, Christopher.
My experience over 25 years with Canon has been stellar. That’s not to say perfect but really good. Where Canon falls down in my mind is their complete disinterest in responding to their user base—something Fuji seems to be good at in my short experience with them.
Fuji gear is solid, for sure, but it does not feel as refined as my Canon gear. What really drives me crazy is the unit-to-unit variation in the feel of their products. If I go to the camera store and pull two identical lenses out of their boxes, the aperture ring on one should have roughly the same feel and tension to it. That isn’t always the case. I consider this a QC issue.
You’r right! Writing eMails (complain) to Fuji is like talking to a wall.
Agreed. This problem is super overblown. A non-issue for 99% of users.
Hold a d700/d800/d300 or 5d mkIII and tell me how these cameras are shit. Fuji doesn’t come close to the ergonomic feel of these cameras which in case of the Nikons even have buttons that feel and klick different so that you know what you are pressing without taking your eye of the viewfinder. And they are as it is expected from weather sealed perfectly usable with gloves.
In my opinion Fuji still has long way to go in that respect.
I know you are talking about the left focusing/Oil splatter issue which like the light leak on the fuji can happen and is excusable. Not to forget that Nikon had their factory flooded two years ago.
But putting cheap buttons on your flagship camera like fuji did, in order to save money or not acknowledging/ignoring a major issue like Nikon did, well that is not excusable.
Are you drunk? or are you just an idiot? I never anywhere at any time said Nikon cameras are shit, so you can take that straw man and shove it in the port where the sun does not shine. 🙂
Dont forget, every single camera you listed is more expensive than the FUji XT-1.
Its amazing how many people just want to jump in and stomp on Fuji. If you are so insecure about your Nikon camera system, then go shop around.
I was referring to this line:
Considering the kind of crap we would get from Nikon or Canon, these are very minor issues.
Wouldn’t you have red my post with your fanboy glasses you would have seen that I was stomping both on Fuji and Nikon, they both deserve it 😉
Btw the offending way in which you are replying to my comment seems to me more like an adequate way to cover your insecurities which you will probably have plenty of.
And though you might be right about the price of the d800/5d the canon 7d and nikon d300 were in the same price range as the x-t1 though sporting a more expensive and complicated mirror box mechanism.
Fujifilm rabid drooling fan boys are to blame.
This is b$. Nikon did not acknowledge the problem with the d600 until faced with a class action lawsuit, there fix was to release the d6100, they did if to avoid bad rep ….don’t even compare fuji to Nikon , or canon for that matter…
Do you really think so? The X-Pro1 was really a crap camera when it was released. Bad AF, bad shutter lag, slow write performance, buggy menus, frequent camera freezes, poor flash FW support and a non-existing RAW conversion capability for more than 6 months (except with Silkypix that noone wanted to use). Efter more than a dozen FW updates it is a ‘more or less OK’ camera now, but still not the premium piece of art I thought to buy and RAW conversions remain due to pixel-errors sub-par with any other camera I’ve ever used. Should we excuse Fuji for this…? Well it was not the first time, the X100 had been in so many aspects the same poor experience, we all thought Fuji had learned from that. No class action lawsuit against Fuji, selling premium products with concept problems, only fanboy forums calling them the best experience ever, going ‘wow’ over the kaizen approach (I just call disaster recovery). I’m not saying anything about the X-E2 and X-T1, which appear to be next gen products – but anything before that was praised in the same way while I really didn’t see why. Typically stuff that ends in the garbash container after a few years with some kind of weird problem noone wants to pay for. A few days ago the on/off switch on my X-Pro1 was suddenly locked, couldn’t get it out of its position anymore. Guarantee expired, I could solved it but the switch is suddenly a lot firmer than before. See, that’s typically Fuji – I’m not too confident anymore. I don’t remember any Nikon or Canon I’ve used that made me this desperate.
also, stop shouting.
Looks like stuff from the ThereIFixedIt blog. What’s next, duct tape?
I think they recommended duct tape for the light leak : )
Both fixes look good…but getting stuff from the UK can take forever…and 18 pounds for something that is stuck on with double sided tape…just does not work for me…maybe apply a little of the surgu and attach it that way…anyway I ordered the surgu and will try that fix….when I first heard of people complaing about these buttons…I thought how silly…well the complaints are legit…this irritation does not effect me that much but I can see how others might get rid of the camera for this issue…but really the images that come straight out of the camera are fantastic…saves me so much time from post processing…and gives me more time to do what I enjoy…and sometimes that is post processing
I ordered the Sugru on Wednesday via Amazon, received it Friday morning and set it on my X-T1 Friday by noon. It took me about 10 minutes to roll the Sugru, place it and mold it a bit to my liking. Saturday I checked around 2 p.m. and it was set. I LOVE LOVE LOVE how the d-pad feels now. I can change my focus points easily. I am in love with the X-T1 all over again. I also put a tiny bit on the shutter button and it feels wonderful as well.
Guess I’m in the minority, don’t see what’s wrong with the D-Pad and mine is an earlier one.
Probably you have small hands/fingers or you don’t use the D-Pad to much often to change the focus point in the viewfinder?
Probably true, I have the skinny basketball player fingers.
I ordered one. Actually it is sold out now
For me the D-Pad is really not easy to use as well. I expect Fuji to come out with an appropriate solution for this problem. Sort of a (mechanical) replacement and not a half hearted fix like these two suggestions. I’ll bet we see this problem gone with the X-T2 or MK2 of the X-T1.
Fuji could easily release an add-on to the d-pad similar to that of option 1. $9.99 pricing sounds about right. the new eyecup is $14.99 which i already ordered two of.
Where can I view the product mentioned in fix 1?
Ok, seeing it now.
The link to see the Fix 1 is not there. Can’t see the fix.
The post is a bit misleading, Fuji hasn’t changed the back buttons on the XT-1. I had an early model with the leak and had that fixed by Fuji, my buttons have always clicked, right out of the box.
I specifically contacted my dealer and Fuji and both confirmed (the dealer through Fuji) that no change to manufacturing or any new or replacement parts for the d-pad have ever been put in place.
Unless Fuji is lying to me of course…
https://www.youtube.com/watch?v=S6ozRBaQ6RQ
start at minute 6. I’ve got some complaint from very early X-T1 shooters. Now everything is fine, but very early produced models sometimes have that fiddly buttons.
Here is a unhappy customer: my X-T1 is one of the earliest released and buttons are “mushy” and not clicky, beyond being excessively recessed. Fujifilm refused to aknowledge it as a problem, they said the D-pad was working “as intended”.
Makes me want to turn my X-T1 in…
Fujifilm refuses to stand behind their products.
I can’t find any “ebay” link at fix #1, instead it opens a blank page on Digitalrev.com
the right link should be the following: http://www.ebay.com/itm/161318785321
I found the entire mess almost amusing from the start. Mine (an early one) did have a tiny bit of light leak. I sent it into Edison NJ for the fix, door to door 8 days and it came back perfect. I never had issues with the buttons to begin with. They work just fine with my smaller hands. No false button triggers like some other cameras. I rather like them highly recessed frankly.
I bought the solte-uk2014 ring and it works fine, although it isn’t perfect. The OK button is rather deep now so i have to get used to that
Pictures at: http://www.lightcatch.nl/?p=904 (Dutch)
A post like this is hopefully a bit intended as a joke – it can’t be taken serious that we users just accept this – truly a sad story. It is exactly how I felt after buying the X100 and X-Pro1 in the first wave, the X-T1 is exactly the same. Fuji proofs over and over again they can’t do the first time right and it’s silly to explain this like ‘Fuji is listening’, kaizen or what ever might be the plan to rectify this. Like many manufacturers they just suppose we’ll buy newer and better soon, in their minds a camera is a consumable that lasts one or two years. My father did do a lifetime with the same camera and it still works fine, still looks good. In the digital era products don’t seem to be more than overhyped, expensive wrappers around cheaply designed very low-cost stuff. I’m not so sure I’ll buy anything from Fuji again and I understand, really, that competition is not doing so much better but that doesn’t implicate – having the money in our pockets for the next purchase – we should accept this kind of quality problems at all.