Fuji X-T1 in stock check: [shopcountry 21553]
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Times for home-made solutions and fixes for the D-pad buttons could soon be over.
In fact, according to a new source, Fuji has prepared a “button upgrade” option that will be available to buy for any existing X-T1 owner. Pricing should be available and finalized in no more than 2 weeks.
The new source wasn’t able to tell me if this would require the camera to be sent to service.
NOTE: just some of the very early first production X-T1 are affected by the “mushy” buttons. If you are not one of those who grabbed one of the very first cameras, then this rumor is of no interest for you.
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52 Responses
I wonder what that would look like? Send your camera in? Do it at home?
Send your camera in and they will replace the parts. Sounds to be more of an issue of labour more than the cost of the parts.
Damn, just ordered my Sugru 🙂
+1 >:(
+1 >:(
I’ve thought “what the heck” and applied my sugru a couple of days ago.
Much better feel and the buttons actually click now, despite its a model from the first production.
I can confirm this is happening in Canada as well. Not sure about the pricing but it will not be free. They are just waiting for parts so it is just a matter of weeks.
I just got my camera back from fuji for light leak and i can confirm that they didnt do anything to the buttons 🙁 still mushy and non tactile
same experience, they fixed the leak on mine but simply ignored the D-pad issue I reported (only one button, the leftmost one, “clicks” and feels good, the upper and bottom ones don’t and the right one at times fails to perform the click and you have to press it deeply to be sure, this does not feel like “working as intended” to me).
IMHO it is a pity that Fuji does not offer an improved X-T1 D-pad, i.e. not only improves the button feedback (which in itself is good even if it should have been done from start of production). Fuji could choose to give us an option to have X-E/Pro like buttons on the X-T1, i.e. not as recessed as the current D-pad buttons on the X-T1. I think that it is very important to have a button interface that is usable by feel and muscle memory and this would be a step in that direction.
damn. Just sent mine to Fuji UK yesterday.
Maybe next time Fujifilm will test the camera before releasing it.
Yes please!!! and fix remote app to make it possible for long exposures and bulb mode or T mode with more than 30 seconds. And remote app not limited to 30 pics, why not implement a “Import all new” button… Why not think on usability and that humans will use the camera and not only specs on paper… etc
How long would you be willing for them to delay a release to make sure they got it absolutely right, and had all the possible features you might want on the first release?
If this really is a button ‘upgrade’ then I would want something closer to the buttons on my X-E2 if I’m going to pay for this. If it’s just fixing my early X-T1 to match up to the later ones then I’m not going to be super happy that I have to pay for Fuji to fix them (probably will anyway). I already got a quote of over $200 to replace the button d-pad with no guarantee it would be any better. Well, at least this would be a step forward. I’d feel better if Fuji had an answer for why some are better than others. So far I’ve only heard that there was no change in process or part number.
By the look on the picture (if it is the new part) the buttons still look recessed to me. But wait and see what the real stuff will be
You won’t be able to tell the difference visually even if you had two of them side by side. It’s only when you push and press the button you’ll notice a difference, and it’s significant. One feels mushy and non-responsive and the other will be tactile and have a audible click.
I had a fairly early copy and love the buttons as they are. I have no issues properly triggering them and they don’t MIS trigger which is better than triggering all the time just because my thumbs happen to be back there.
Fuji is amazing: it is so frustrating that they don’t get it right the first time but even more amazing is their dedication to customers and ability to react to feedback to make things right! I hope the XPro 2 launches as close to perfection as a camera can get. I’m really aching to buy a Fuji…
How is this amazing dedication to customers? Sell a product with a sub-par feature many customers abhor, then charge the same customers additional money + time + shipping to ‘fix’ the feature to what it should have been in the first place.
abhor may be a bit strong, dislike rather. And it is not that it does not work as-is, it just does not behave in a way a number of people dislike. Fuji is offering an option for those who want then as a customer you decide.
If you look at some other large companies blunders (much much worse than this) where the first idea is to hide the problem and blame customers the attitude is somewhat different. Look at nikon and D600 … not ackowledging the issue, blaming users and launching a new model a year after the faulty camera – then only after the threat of a class action in the US and China deciding on a recall campaign. So I say, good on Fuji.
“OW, my eyes hurt!”
So said the FORMER director of marketing for Fujifilm when she mocked people who complained about their defective X10 orbs made in bright light.
As you said, very honestly, FORMER director of marketing 🙂
During “antena gate,” Steve Jobs told people that they were “holding the phone wrong.” Then Apple gave away bumpers to fix the issue. Fuji inspires Apple caliber product lust without any arrogance. Olympus arrogantly ignores Pen fans’ outcries for left side EVFs, and lack the brand strength to get away with it. Charism seems to matter a lot. But Fuji’s more humble, Kaizen approach is even better.
Yes. Fuji has a lot of problems with buttons, where to put them, how many, how tactile. Its an ongoing battle, which each camera its a different problem. Some firmware features are the same … if I understand correctly you _still_ can’t rename the custom profiles.
Its a shame they don’t get a few normal people to use the cameras for a week on the final prototypes to find these problems out. Perhaps they do? Pro’s are too adaptable (and too excited to be a part of it all), Fuji employees are too close to the design process to see these small things.
Better than oil spitting shutters that doesn’t get fixed until a class action is bought upon the company.
How is this NOT amazing? The button is even broken. Trolls will troll.
Fujifilm has reamed their customers in the past. The X10 fiasco is a perfect example of how Fujifilm will let their customers eat their mistake. Fujifilm made a sensor so bad, so defective that it needed to be recalled. And that only after thousands upon thousands of posts blasting Fujifilm for abusing their customers.
Better than ignoring it for 2 years and waiting for a lawsuit.
Also I thought you disliked Fuji Rumors since they repost from other sites. How come you don’t say the same thing about photorumors?
Because he’s a troll and that’s how he gets his jollies.
The buttons work. There’s no defect. They’re weather sealed. But customers have been vocal about not liking the “feel” of them, and Fuji listened and is changing them, in a very short time. That’s impressive to me. So is releasing major firmware updates to discontinued models like the X100. Yes, more testing before launch would be something Fuji needs to improve upon, but my perception is that they’re aggressively listening and reacting fast to feedback in a very transparent way. That track record makes me much more likely to buy a rumored medium format Fuji or XPro2 later this year.
Sometimes you can tell more about a company from how they deal with problems than from their success. Take General Motors, for example. I’d never feel safe in a GM product ever again or believe anything they say.
This isn’t a rumor. Fuji is already shipping their latest models with the upgrade, and will perform upgrades on previous models for you (I believe at no charge).
i wish fuji also would release a firmware update to enable the front and rear dial to operate the AF -point
Fuji can always improve, but let’s not forget they are streets ahead of Canon and Nikon etc in the ability to listen to their customers, and upgrade current models. The D pad is disappointing but it’s not the end of the world…..or I wouldn’t have two XT1s. They are still fabulous cameras that I am learning more about everyday…..
Pricing?
Why should I pay for fixing a mistake done by the manufacturer?
since when is it a mistake? It works as intended, the fact you don’t like it is your problem. you could have brought any other camera if it mattered that much to you.
don’t be such a cheap scape,
What if every company had to update all their older products when they made improvements? That be crazy.
this is NOT an improvement, they are trying to make it look like an “upgrade”, but it’s a correction of a flaw in design.
No need to shout. The camera works fine now but should work even better for most folks with the changes to the buttons. I think in this case flawed design might be a tad heavy handed. I’m just glad for the option to improve the handling of my camera.
well, mine is flawed (by the way, I was hardly “shouting”, just stressing one single word, so no need to overreact)
(cross-posting this one to make my opinion clear)
Probably there is a difference between some copies in the first batches (first thousands) and the newer ones, so there is an issue (else they wouldn’t have recognized the need for an “upgrade”).
I like nearly everything in this camera, but the mushy and fiddly buttons are almost making me hate it, especially since when I managed to use a newer copy of the X-T1, borrowed off a friend and compared the two: the Dpad on mine is definitely worse, so this IS an issue. Why should I pay for a badly designed feature, that got corrected with newer copies?
My experience: I sent my X-T1 to camera service, they fixed the leak but simply ignored the D-pad issue I reported (only one button, the leftmost one, “clicks” and feels good, the upper and bottom ones don’t and the rightmost one at times fails to perform the click and you have to press it deeply to be sure, this does not feel like “working as intended” to me).
Tell me again about the joy of being an “early buyer”…
I’m over 100% with you. In every aspect. I expect a fix of that issue for free. Not a half hearted workaround. Yes, and I’m a an early adopter of the new Fuji lineup like you.
+1
Believe me, I like the camera very much. The button issue is a small, but annoying thing.
I just don’t get it why I, as an early adopter, should pay while those who buy later get the improvement for free?! If Fuji is offering an official fix now, then it seems that it is NOT working as intended in the early models.
totally agree: there IS a difference between the first batches (first thousands) and the rest, so it IS an issue (else they wouldn’t have recognized the need for an “upgrade”).
I like almost everything in this camera, but the mushy and fiddly buttons are almost making me hate it, especially since when I managed to use a newer copy of the X-T1, borrowed off a friend and compared the two: the Dpad on mine is definitely worse, so this IS an issue. Why should I pay for a badly designed feature, that got corrected with newer copies?
The button issue is general knowledge . You bought the camera stop whining.
You should read comments thoroughly, instead of rushing to conclusions.
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[cross-posting to make my opinion clearer]
Probably there is a difference between some copies in the first batches (first thousands) and the newer ones, so there is an issue (else they wouldn’t have recognized the need for an “upgrade”).
I like nearly everything in this camera, but the mushy and fiddly buttons are almost making me hate it, especially since when I managed to use a newer copy of the X-T1, borrowed off a friend and compared the two: the Dpad on mine is definitely worse, so this IS an issue. Why should I pay for a badly designed feature, that got corrected with newer copies?
My experience: I sent my X-T1 to camera service, they fixed the leak but simply ignored the D-pad issue I reported (only one button, the leftmost one, “clicks” and feels good, the upper and bottom ones don’t and the rightmost one at times fails to perform the click and you have to press it deeply to be sure, this does not feel like “working as intended” to me).
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I preordered my camera in February, long before the Dpad became a “known issue” (an issue affecting only the first batches, i.e. early adopters like me).
Never again, I will most probably buy the coming X-Pro2, but only some 3-4 months after it hits the shelves and early issues get fixed.
I’ll let other unhappy customers to be addressed as “whiners”.
*cheapskate
If it’s about $30 or less and something I can buy online and have shipped to me (install at home), I’ll buy it. But if it’s something I have to send my camera in for, even if it’s free, I’ll pass. I’m content with my buttons after I got a non-light leak model, but sure, they could still be better. I’ll live with it as is unless the official Fuji fix can be completed by the owner.
Everyone that keeps telling people to stop whining obviously has a newer camera without the issue. The difference is obvious between a camera with the problem and a camera without. Even if you knew about the problem before getting the camera, I doubt you realized that it would bother you till after a couple weeks using the camera.
So…. Everyone that is telling others to shut up or to stop complaining should trade me their camera, cause theirs obviously didn’t have mushy buttons.
Mine is a very early serial number and does have the “mushy” buttons. I haven’t whined about then yet 🙂 sure, it’ll be nice to have better ones. But they’re d-pad buttons . . . Quit whining 😉
News about these buttons?
It seems this was just that, a rumor.