Sony A7r Light Leak video by Ferrell McCollough
The probably most popular mirrorless camera curiously share the same issue: A light leak on the mount!
As SonyAlphaRumors reports the issue is minor but visible. Sony is working on a fix for those that want to get rid of the problem. A cheap and temporary solution has been explained by Ferrel McCollough.
And also Camera.Reviewed reports about the Fuji X-T1 having the same issue. But Fuji already offers a service where you can send in the camera and they will repair it within 10 days!
4 Responses
this is a huge disappointment for those who were so overexcited about this camera. not good at all.
At that kind of price point, there should at least have been intense QC.
If you ask consumers to pay a premium price, you’d better deliver a premium product. Which means either right the first time, or very tight QC.
This has bitten Nikon hard in recent years, you’d think the other guys would learn. Hopefully unlike Nikon the manufacturer is quick to repair its design and production errors. And additionally offers some sort of compensation to the victims- say a special discount for some accessory. It’s the least you can offer to salvage customer experience for those you charged such a high price to.
From Sony Online Support as of today:
6:12 PM Connecting…
6:12 PM Connected. A support representative will be with you shortly.
6:12 PM Support session established with Maria – (C4Q9).
6:12 PM Maria – (C4Q9):
Welcome to Sony Online Support.
6:12 PM Maria – (C4Q9):
Please allow me a moment while I review your concern.
6:14 PM Maria – (C4Q9):
I understand that there is a light leak on the images recorded from your A7R camera. Is that correct?
6:15 PM Customer:
Yes under certain circumstances where I’m taking long exposure pictures at ISO greater then 1600
6:15 PM Customer:
it becomes apparent
6:18 PM Maria – (C4Q9):
Okay. I am sorry for the inconvenience this may have caused you. Sony is already aware of this and as of this time, our engineering team is looking into it. A firmware update will be posted on our eSupport page once they have finished their testings.
6:19 PM Customer:
A light leak implies that there is a gap in the lens mount… how do you fix a gap with a firmware release?
6:22 PM Maria – (C4Q9):
Our engineering is already working on this. We do not have information about the procedures they are doing with regard to this testing.
6:22 PM Customer:
Ok… how do I find out when a fix is available?
6:23 PM Maria – (C4Q9):
It will be posted on the eSupport webpage. As of this time, information on when it will be released in not available yet.
Called Fujifilm USA yesterday (3/11). They are stating that Fuji Japan has not issued a response or a fix for the issue (although they are expecting it anyday). If you ship your camera in for repair it will sit until the official fix has been issued to the repair center. They directed me to send it back to the store I purchased it from.