Lepidi (translation here) reports the serial numbers of the European E-M5 cameras affected by the crack issue:
– Black: BEK501001 til BEK508887
– Silver: BF4501001 til BF4503865
Contact your local Olympus agent if you have that crack issue and they will fix it for you.
Something else: Olympus to Attend Focus with Damian McGillicuddy (Photographyblog).
And finally for EU readers: New refurbished Olympus cameras are on auction at [shoplink 22691 ebay]Olympusmarket[/shoplink]. This includes some of the latest cameras:
E-M5 [shoplink 36922 ebay]auction 1[/shoplink], [shoplink 36923 ebay]auction 2[/shoplink], [shoplink 36924 ebay]auction 3[/shoplink], [shoplink 36925 ebay]auction 4[/shoplink].
E-PL5 [shoplink 36921 ebay]auction[/shoplink].
E-PM2 [shoplink 36919 ebay]auction 1[/shoplink], [shoplink 36920 ebay]auction 2[/shoplink].
46 Responses
Nothing better than paying $999 for a product that had defects like this! shows you how much thy care. how long as it been.. a year??
Because yeah, like, no other premium brand cameras ever have defects…
http://www.recalls.gov.au/content/index.phtml/itemId/952893/fromItemId/952838
What a moronic comment.
any info for US EM5s?
What info do you need man…
if you have crack, take it back!
regardless of serial number, as long as within guarantee, I don’t see any reason why Olympus wouldn’t change it for you
Mine is BEK512xxx and has the crack also…
Its going to Oly today…
Same for me : I have a BEK512xxxx serial number which should be outside of the btch with the Robles, but I have the crack. I’m reluctant to send it back to Olympus : I don’t want to art from the camera and I wonder if the problem s serious enough to warrant that.
Damned iPad : between the missed letters and the spellchecker it plays havoc.. And I can’t edit the post.
the IPAD has me pulling out my limited supply of hair at times lol, I especially enjoy when it decides for no obvious reason to grab the end of one word with the start of the next word and then creates a new word
So I’m safe? What if you have a crack and you’re not within the range? Not me though 😉 Hopefully nobody..
congratulations, pointless question of the day award.
Uh, actually it’s an important question for those outside the range, who hope for a crack fix by Olympus… but then again, you’re not the real homer!
well its kind of obvious, if it cracks while under warranty, of course they will fix it, regardless of serial number.
Exactly. Of course they will. Hopefully.
so does Olympus finally admit this issue with the bezel? But I wont bring it , because I have no problem with the crack, I could put a drop of silicone stuff on the crack with a fine pencil in case of worrying about sealing.
I treat my OMD quite poorly, its gets thrown around a bit, covered in dust, mud and rain and it hasnt got a crack at all. It must have just been a problem with the plastics on that batch.
“It must have just been a problem with the plastics on that batch.”
I’ve read somewhere else that it is problem not with the plastic – but with the screw.
My OM-D is within the range of serial numbers, however, I do not have this problem until now. Would it help to loosen the screw a little or is this a material problem?
I would not losen the screw myself. If you have the problem of the crack, send it to Olympus and they will do it for you. I know it’s annoying but it’s better than damaging your camera.
I have BEK510xxx and do not have this problem. Since my camera is not in the range of the affected serial numbers I hope I never hae to deal with it. But on the other hand I almost never tilt the screen. I have heard that heavy use of the tilt functionality maybe cause the crack.
No, it is not related to tilting. I rarely tilt and i do have the crack (and my cam is within the serial number range). Will wait with sending in until end of warranty time, imo this is no real problem, just cosmetical.
“- Silver: BF4501001 til BF4503865”
LOL, my serial number is BF4503866 !!! 😀
Hahaha your safe 😀
I have BEK514221 and it’s crackin’!
… lucky I got a silver one as well 🙂
My E-M5 shows the crack and is within the serial number range. Is it better to send it to Oly directly or should I take it back to the dealer (Amazon) I got it from (still within the one year warranty)?
All I can say, is that in the EU I had a problem with an E-PL1 and Olympus Germany fixed it for free (2 yrs. warranty) in 12-15 days. Very impressed – and they have a tracking, so you know whai is happening.
Hope it helps
My first E-M5 had a sensor defect. It took Olympus Europe just over 3 weeks to replace it (was during the initial time of limited availability). Would have liked it to be quicker, but overall am quite content with how they handled it.
I bought it through a local reseller, who was nice enough to let me borrow a demo model for a weekend for an event I was supposed to cover, was really happy with that. Could probably have saved some 10-20 euro by buying online, but that wouldn’t have gotten me that loaner camera.
it just for sale in JP
Also my E-M5 has the crack and is in this range (BEK506xxx). I bought it in Italy.
Here a pic of my E-M5’s crack: https://dl.dropbox.com/u/17359018/E-M5_crack.JPG
Serial number BEK501625 no crack (at the moment….).
I got mine from the US and it has the crack. I’m from Dubai and when I took my flash to get warranty work done on it, well it took a month or so to get that fixed. They get spare parts from Olympus Europe.
There goes my screen protector LoL
A lot of users have the infamous bezel crack.
http://www.mu-43.com/f42/omd-em5-crack-bottom-bezel-screen-normal-36685/
Companies only admit mistakes and fix them when enough users have the problem. Like Fuji and its infamous X10 Orbs/WDM problems which they dodged until they were publicly shamed enough to provide a solution with a new sensor.
Good to see Olympus is dealing with this problem relatively early on. Hopefully they will take it on board and avoid it in future E-M5 batches and in future cameras.
I have it!!
But I don’t really think it compromises anything.
Unless you plan to go diving or swimming with the camera. 😛
Here is BEK511xxx, with crack 🙁
Noooo, I have the f**king chrack on my e-m5.
Next time dont buy junk and you wont have junk problems
Yes I have it too, in the center, bought one of the very first EM-5 cameras in Japan. The plain fact that nobody (including me) has noticed anything for almost one year already tells by itself that the issue cannot be that serious.. I agree with Camaman that except for maybe in most extreme situations, this will likely not be of any concern.
I have the crack on my Canadian market black e-m5. How serious a problem do you think this is? I would like to have it fixed, but if I send it in it will cost me shipping, my screen protector, and the use of my camera for at least three weeks.
I wish that Olympus would offer me some other deal to make up for the cost and inconvenience of it all.
Its not a very serious problem really. See explanation and pictures in this thread:
http://www.mu-43.com/f42/omd-em5-crack-bottom-bezel-screen-normal-36685/index18.html
thanks for the reassurance Bart, I wasn’t very worried, but now even less so, I am growing fond of that little crack 😉
Boring, I have the crack and it seems to be propagating to the screen…I must send my E-M5 for the second time ! first time I had a porblem of electrical contact between lens and body…
First of all one one OM-D EM5 has that hair line crack in the monitor screen by the the screw. the serial number is bf3504423 I fel you ned to replace it free of charge.
The second camera I contacted you about while in India on assignment. I mentioned the shutter freezing up in the middle of working. You answer was togo to the tech shop in Mumbai India. The problem is that there nothing gets done. $ months is the standard time. India is a very frustrating country. the serial number on that E-m5 is bej504952. in addition it also has the cracked monitor screen by the screw.
I’m upset about the quality control on both products. In good fith of the product’s ability to make great images. I own 7 lenses .
I want these camera bodies replaced with new bodies that are perfect. You ruined my trip and work.
Hi guys, I did an extensive survey in all the possibly websites and it looks like there is no relation to the serial number and the problem, so probably this is the reason why we didn’t have a recall.
Mine is a silver body and has the crack in the center screw. But I’m in Brazil right now and not sure if it is worth to send it for a repair or replacement.
I got really upset with Olympus with this problem, why such a promising product had a problem that is not new to Olympus…
Anyway, I was to dive deep in M4/3, but now I’m thinking better. Had Panasonic with no problems too, so maybe this is the way to go, instead of Olympus.
Have the centre screw crack. Seems pretty harmless, after 9 months of use, as long as it doesn’t spread to the screen and the material difference would suggest that won’t happen. I would never have even noticed it has this not come up here on this forum. Because it’s straight down the centre it actually looks like a natural `seam’.
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